Contact Center Process Improvement
Kiran’s Contact Center Process Improvement field study utilizes data collected from on-site observations (e.g. time studies, work sampling) and from telephone systems and desktop technologies. Correlation of these data provides insights for contact center process and workforce productivity improvement using an analytics-driven approach. Our recommendations help your bank achieve the optimal balance of operational efficiency and customer experience.
- Improvement in customer experience
- Improvement in contact center operational efficiency
- Improvement in workforce productivity
- Improvement in talent acquisition and retention