Open Hours Optimization
Kiran’s Open Hours Optimization study utilizes a comprehensive and customizable analytics-based branch clustering methodology to determine branch open hours that are perfectly aligned with the market requirements to optimize revenue, expense and customer experience. Using Kiran’s Open Hours Optimization, your bank can extend open hours to maximize growth opportunity or reduce open hours to minimize costs where and when it is optimal.
- Enables consideration of all the relevant factors impacting branch activities and FTE levels
- Provides a consistent decision framework to adjust open hours and staffing for each branch in the network
- Optimizes branch open hours to align sales and service capacity with market opportunity