Kiran’s Technology Utilization engagement provides an user adoption assessment of currently deployed technologies, and a scenario analysis on where to best leverage planned technologies given customer demand and branch capacity/capability. Ultimately the results of Kiran’s consulting engagement provides banking executives with the insights to balance branch efficiency and optimal staffing levels to deliver outstanding customer experience.
- Validates which branch technology deployments are working well and which ones need adjustment
- Improves technology utilization as a result of people and process recommendations
- Provides guidance for future technology considerations