Wait Time Analysis
Kiran’s Wait Time Analysis uses advanced analytics and queuing methodology to address the number one factor impacting customer satisfaction—wait time. Our service helps your bank to accurately determine whether on-the-ground service levels were met, exceeded, or fell short of the target service level on an intra-day basis for each branch in the entire network.
- Gives decision makers the visibility to quickly identify and act on customer wait time issues
- Is a fraction of the cost of alternatives
- Is easy to deploy