People Logistics

Since 1990, KIRAN has helped leading companies improve customer experience with visitor flow analysis and modeling people flow.

The KIRAN team is available to work with you on one-off analysis, delivering specific recommendations or to build a total system model. In a holistic approach, our team can model the flow of people and even vehicles throughout your organization. This allows you to quickly and easily quantify the 'upstream' and 'downstream' impact of changes you're considering both now and in the future.

Typically, we work with clients to prioritize the high-impact factors and solve problems in a modular fashion. People-flow models can be built as modules that can work independently or as part of a larger integrated system.

At the conclusion of most projects, KIRAN provides the client with working tools they can use, without additional consulting, for dynamic visitor flow analysis. The tools applied depend on client's needs and range from basic spreadsheet analysis up to a complete simulation model utilizing specialized simulation software with animation capabilities.

From the moment your customers arrive at your place of business, the 'customer satisfaction meter' is running. The parking, the lines and the time it takes to receive services--they all impact customer experience. Changing one factor can have unintended consequences on another. They all need to be defined, measured and controlled.

KIRAN helps their clients anticipate bottlenecks and inefficiencies wherever they occur. We recommend and implement proactive solutions that have measurable impact on customer satisfaction.

Visitor Flow Analysis and Modeling can change the way your customers experience your business. 

People Flow Analysis adds value throughout the business life cycle:

Design Phase.
How much capacity is optimal?

Construction.
What scope can be eliminated or reduced with minimal impact to the customer experience? (Value engineering.)

Operations Planning.
What is an acceptable workaround solution to an operational problem caused by poor design?

Operations.
How much staff is needed and when? What service level will they deliver? How much added/reduced facility capacity is justified? When is a change needed?

Expansion/Refurbishment.
How much capacity should we add/reduce?

Solutions Addressed

• Wait Time Improvement
• Addressing Parking Constraints
• Capacity Planning
• Demand Forecasting
• Staffing Requirements
• Determing Optimal Operating Hours
• Improving Customer Service
• Eliminating Flow Bottlenecks 

Virtually any service business can benefit from People Flow Analysis. The industries below have seen the most impact due to their intense 'service' focus and the large numbers of people they serve concurrently.

Theme Parks/Attractions/Museums
Transportation (all vehicle types)
Parking
Ticketing
Admissions
Attractions/Exhibits
Food Outlets
Merchandise Shops
Flow between venues
Hotels & Resorts
Transportation (all vehicle types)
Parking Valet
Front Desk/Bell Services

Special/Sporting/Entertainment Events
Transportation (all vehicle types)
Parking
Ticketing
Admissions
Food Outlets

Call (858) 270-9950 x200 for more information on related projects including case studies. Or fill out the contact form on the upper left corner of this page.