What if you could align your tactical workforce forecasts with daily staff schedules?
What if you could provide your branch managers with easy-to-use scheduling tools that improve productivity?
Kiran can help your retail bank.
Staff Scheduling Challenges of Retail Banks
A critical workforce optimization challenge, especially for the platform staff, is the ability to closely match the planned (forecasted) FTEs with actual (scheduled) FTEs for each branch in the network. When the outputs generated by resource forecasts are not useful for branch managers to produce practical staff schedules, the forecasted staff demand and the actual scheduled staff deviate from one another, resulting in over-staffed or under-staffed periods. Over-staffed periods increase operational costs and make it difficult to retain top performing staff. Under-staffed periods result in poor customer service and lost sales opportunities.
Each retail branch has unique attributes, customer demographics, and staff capabilities which change over time. Most retail banks heavily rely on branch managers to ultimately determine operational staff levels. This approach results in over-staffed branches because branch managers try and compensate for unexpected situations like absenteeism and turnover on a daily basis.
Productivity With Scheduling Software
Branch managers need easy-to-use scheduling software tools that do not require too much time to create staff schedules. If the workforce scheduling software is cumbersome for branch managers to use, or if it is difficult to train new managers quickly, the tools don’t get used consistently throughout the branch network and operational productivity is adversely affected.
Best-in-Class Scheduling Solutions for Retail Banks
Best-in-class solutions for branch staff scheduling:
- closely match the planned and scheduled FTEs
- avoid over-staffing or under-staffing branches
- put the right people in the right place at the right time
- are easy to use by branch managers
- make it easy to train new managers
- increase operational efficiency
Contact Kiran today and find out how you can improve the operational productivity of your branch workforce by optimizing staff scheduling.