Process Improvement Initiatives

The Problem:

The client knows there is specific area of the business where there a combination of factors is leading to inefficiency and errors.  The problem has reached a point where student satisfaction is being impacted in a significant way.  The client is concerned about keeping up with future growth unless improvements are made as soon as possible.  They ask, "How do we fix this, fast?"

The Solution:

Following an Operational Review, or where there is a known issue, Kiran is called upon to provide its expertise in developing efficient processes for high-throughput departments in post secondary education.   The outputs of process improvement projects include some or all of the following:

• Detailed "As-Is" Process Mapping (Current State)
• Identification of Bottlenecks & Process Failure Points
• Optimized Process Mapping (Future State)
• Process Improvement Recommendations
• Quantitative Assessment of "Work Content"
• Establishment of Quantitative Throughput Objectives
• Recommendations on Metrics and Reporting
• Recommended Staffing Levels
• Development or Refinement of Standardized Operating Procedures
• ROI Assessment of Recommendations

The information on this page provides a general overview of how a Process Improvement Initiative is conducted.  Each client's needs are unique and our work is tailored to meet the client's objectives.  Contact Kiran today to discuss how we can work together to help you reach your goals.

Operational Assessment   |    Process Improvement    |   Student Satisfaction Survey    |  Predictive Modeling