Free Webinar

Retention in Post Secondary Education

The Impact of Service Delivery on Student Retention.

It's well known that the cost of keeping a current student is a fraction of the cost of recruiting a new one.   For that reason "retention" has become a key focus in post secondary education.  

When you think of what drives student retention, what comes to mind?   Quality of education?  Availability of classes?   Life-Issues with Students?  Sure, these are all key drivers.  

Yet, in the competitive environment of post-secondary education, service levels are increasingly being cited as the "moment of truth" for new students and re-enrolling students alike.  In a competitive market, where the barriers to switching are low, students expect prompt, reliable, efficient service.  When they don't get it, they move on.

The focus on improving efficiency and service levels in admissions, enrollment, financial aid, advising, even billing and collections--has never been more important.

The level of service students receive, and the efficiency with which it is delivered, has been proven to have an impact on how students feel about your university.  These perceptions shape student satisfaction and retention. 

• How does your organization stack up to its peers in delivering service to students?  
• What is your university doing to measure service levels?
• How can you identify and improve areas that are causing problems and are a drag on achieving student retention goals?  

Learn what top universities are doing to turn service delivery points into drivers of student satisfaction!

Join us in a lively 45 minute webinar, "Hidden Drivers of Student Retention and How You Can Control Them." 

We'll Cover:

• How to Identify Hidden Drivers of Student Retention
• Quantifying "Great Service" with Metrics that Matter to Students
• How High-Volume, High-Service Organizations Plan for and Deliver Great Service
• How to Turn Service Nightmares into Consistent Service Satisfaction
• Committing to Continuous Improvement in Service Delivery
• Q & A

Fill out the form to be notified of the next scheduled webinar!