Thought Leadership

The following articles were written by members of Kiran Analytics leadership team on key topics such as branch transformation, workforce optimization, talent acquisition, predictive analytics, and prescriptive analytics in the retail banking sector.

Four Myths of Branch Transformation

Prudent banking executives opt to offer consumers options despite pressure to accelerate branch closures and migration to digital channels.

BY KERIM TUMAY

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Four Myths of Branch Transformation

Branch Workforce Evolution

Analytics strikes the balance between containing costs and fostering employee excellence.

BY KERIM TUMAY

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Branch Workforce Evolution

Transforming Branch Staff with Predictive Analytics

The relevance of the branch workforce is significant for improving new customer acquisition and cross-sell. Banks can and should leverage workforce analytics to transform their branch staffing.

BY KERIM TUMAY

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Optimizing Staffing

Optimizing Staffing for Improved Branch Performance

Improving sales and service performance in branches requires solving three challenges of staff capacity optimization: inefficient systems, unreliable data and outdated analytics.

BY JIM DELAPA

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Predictive Analytics for Hiring

 Capacity Planning Driven By Predictive Analytics

In an era when branch efficiency is paramount, predictive analytics can help improve strategic planning for capacity utilization and workforce deployment.

BY JIM DELAPA

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Strategic Capacity Planning

Three Steps for Reducing Wait Times

Optimizing customer wait times across the entire branch network and monitoring them with wait time analytics can create a competitive advantage.

BY JIM DELAPA

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Strategic Capacity Planning

Predictive Analytics for Hiring

Wells Fargo uses predictive analytics to hire employees better able to meet its performance requirements and fit into its corporate culture.

BY KATIE KUEHNER-HEBERT

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