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John McKenna Joins Kiran Analytics as Vice President of Business Development

Kiran Analytics appoints retail banking industry veteran to lead business development.

San Diego, CA – Dec 2, 2015. Kiran Analytics, a leader in intelligent branch transformation solutions for retail banks, announced today that John McKenna has joined its executive team as Vice President of Business Development. Mr. McKenna will lead Kiran’s sales and customer engagement processes to help retail banks succeed with their workforce optimization initiatives.

Randy Ross, EVP of Global Client Management of Kiran Analytics, stated, “John’s leadership skills, banking transformation experience, and proven track record of accelerating growth will add significant value to our firm and to our customers’ success.  We’re excited to welcome John as we boost expansion of our workforce optimization and analytics capabilities in response to growing demand from retails banks.”

“I am thrilled to join the strong leadership team of Kiran Analytics and john_mckenna (1)help take the company to its next stage of growth and success, as demand for analytics-driven workforce optimization grows in retail banking” said McKenna. He added, “Every bank’s transformation challenges are different. Kiran Analytics has a great culture, industry leading talent and expertise, and proven end-to-end solution delivery process to address the most difficult challenges our customers face. I’m looking forward to helping our customers make better workforce decisions driven by analytics.”

Mr. McKenna joins Kiran from PayCommerce, where he served as President of the innovative open payments network. McKenna previously served as President of ETP, Electronic Transactions Partners. Prior to that, McKenna was Senior Vice President of Harland Clarke where he led the national sales division producing $500 million in revenues with 150 associates. His broad executive leadership experience includes rapidly growing sales as well as completing successful business transformations.

Prior to his civilian career, McKenna served as an officer in the U.S. Marine Corps.

About Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 10,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI) and Consumer Bankers Association (CBA).

Implementation Consultant

Summary

Designs, implements, validates, and enhances deployments of Kiran Analytics’ enterprise software solutions. Works closely with clients to define business and data integration requirements. Supports all aspects of the Software Implementation Life Cycle including testing, training, and production technical support.

Responsibilities

  • Implement client specific instances of Kiran Analytics enterprise software solutions to meet business and integration requirements.
  • Enhance existing instances to extend and improve positive impact on client business processes.
  • Validate deployments to ensure they are effectively meeting client needs.
  • Build lasting and productive business relationships with clients.
  • Act as liaison between business and engineering interests both internally and with clients.
  • Assist with software testing and training.

Qualifications

Education

  • In pursuit of a Bachelor’s degree in Engineering, Computer Science, Mathematics, Physics, or other relevant discipline, or equivalent experience.

Required Qualifications

  • Knowledge of at least one procedural, object-oriented, scripting, or query language (e.g. C#, Java, VB, VBA, SQL, Python, Javascript)
  • Strong problem solving skills
  • Desire to learn new technologies and business domains
  • Ability to work in a dynamic environment wearing multiple hats at all times
  • Good people skills and a strong desire to work in a fast paced environment

Desired Qualifications

  • Knowledge of Relational databases and SQL (particularly MS SQL Server T-SQL)
  • Basic knowledge of one or more of the following technologies: C#, XML/XSD, LINQ, Visual Studio, MS SQL Server, MS Visual Studio
  • Experience with Enterprise Software configuration and/or integration
  • Knowledge of Cloud/SaaS software architecture (security, virtualization, etc)

About Kiran Analytics

Kiran Analytics offers a fun, challenging, start-up environment with amazing opportunity for growth, experienced mentoring from longtime industry experts, and rapid career development. Employees at Kiran Analytics enjoy snacks, drinks, catered lunches, and regular company group events.

To Apply: email your resume to careers@kiran.com

Kiran Analytics to Showcase Analytics Applications for Workforce at BAI Retail Delivery 2015

Major software upgrades for Recruiter, Forecaster, and Scheduler will be on display.

San Diego, CA – Sep 15, 2015 – Kiran Analytics – a leader in intelligent branch transformation – announced today that it will showcase major software upgrades to its analytics applications for workforce at BAI Retail Delivery 2015 Conference, the premier event of the retail banking industry to be held in Las Vegas on October 13-15th.

Each year, BAI Retail Delivery brings together the most influential financial services leaders in the industry, showcasing emerging technologies and innovative products, services, practices and processes that enable banks to support customers worldwide. This year, Kiran Analytics is the sponsor of The Banking Transformation Summit at BAI Retail Delivery 2015.

Jim DeLapa, CEO of Kiran Analytics said, “We are really excited about demonstrating our major software upgrades to our applications for workforce at BAI Retail Delivery”. DeLapa added, “One of the key motivations for these upgrades was mobile-friendly user experience. Our Scheduler application now runs on tablets like the iPad making it even easier for branch managers to optimize team schedules. New dashboards enable branch managers to visualize the quality of their schedules and pinpoint potential scheduling over and above the FTE plan produced by our Forecaster application.”

Most banks are deploying universal bankers in order to adequately cover customer demand while aligning their branch workforce with changing consumer needs. Universal bankers are capable of performing personal banker, teller, and customer service roles. Because the universal banker concept is new and implementations vary depending on the retail delivery strategy, managers need help with planning and scheduling this resource. A new dashboard in Kiran’s Scheduler helps branch managers visualize whether the scheduled time reflects the bank’s target breakdown for universal banker roles.

“We also made major upgrades to our Recruiter application to improve mobile-friendly user experience for both candidates and recruiters”, said DeLapa. “Kiran’s Recruiter has been used by over two million candidates already. A significant number of candidates are taking our predictive assessments on their mobile devices.  The same is true for recruiters. Many recruiters and hiring managers are scheduling interviews on their tablets. With the new enhancements, our Recruiter application will further increase the speed of hire.”

Another major functionality improvement in Kiran’s Recruiter application is support for predictive assessments to measure candidates’ cultural fit, work style fit, and work tolerance. With these new assessments, banks can configure custom talent acquisition solutions specific to their organization for all positions including those in branches, call centers and back office operations. The ability to identify cultural fit and best fit for the job increases organizational effectiveness and employee job satisfaction.

In addition to analytics for workforce application demonstrations, Kiran Analytics leaders and the Retail Banking Advisory Board members will hold executive interaction meetings to discuss their branch transformation insights. Participants of the Kiran Analytics Business Executive Interaction Meetings will have the opportunity to meet with Kiran’s thought leaders and advisors.

The executive interaction meetings will be led by Betty Cowell, former Vice-Chair of BAI, in Meeting MR222 in the Expo Hall.

About Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 10,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI) and Consumer Bankers Association (CBA).

Jackie Hudson Joins Kiran Analytics as Senior Vice President

Retail banking industry veteran to lead workforce optimization solutions development and product strategy.

San Diego, CA, August 31, 2015 – Kiran Analytics – a leader in intelligent branch transformation solutions for retail banks, announced today that Jackie Hudson has joined its executive team as Senior Vice President of Retail Banking Solutions. Ms. Hudson will lead the strategy and development of Kiran’s analytics-driven solutions for workforce optimization.

Jim DeLapa, CEO of Kiran Analytics, said, “We’re pleased to welcome Jackie to our leadership team. She is one of the industry’s leading branch workforce optimization professionals. Her experience will add significant value to our growing business and to our customers’ success. Jackie’s enthusiasm and ability to understand the needs of customers are great assets to Kiran Analytics as we accelerate the deployment of our advanced analytics solutions in retail banking transformation.”

Jackie_Hudson“I’m looking forward to helping retail banking executives execute on their strategy and make better decisions with Kiran’s workforce optimization solutions”, Ms. Hudson said. She added, “Workforce planning and analytics are key pieces of the branch transformation puzzle as banks strive to increase growth and operational efficiency. Kiran Analytics is uniquely positioned to deliver significant value to retail banks with deep expertise in advanced analytics and innovative cloud-based applications for recruiting, allocating and driving the productivity of sales and services resources. I am delighted to be part of an organization with such a proven track record in retail banking.”

Prior to joining Kiran Analytics, Hudson has held several leadership positions within the financial services industry and most recently served as Principal at Novantas and Vice President of the Branch Workforce Optimization Practice at Verint Systems. Over her successful career, Hudson has worked closely with banking leaders across the globe on the largest and most sophisticated branch workforce optimization deployments.

Ms. Hudson earned a bachelor of science in business administration from Georgetown University.

About Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 10,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI) and Consumer Bankers Association (CBA).

 

 

Kiran Analytics Releases Retail Banking Workforce Strategies Survey Findings

Workforce and Analytics: Critical pieces of the branch transformation puzzle

San Diego, CA – July 31, 2015 – Kiran Analytics – a leader in intelligent branch transformation – announced today the release of its survey findings report on workforce strategies for delivering exceptional customer experience. The report covers what retail banks consider top branch transformation priorities and workforce challenges. It also highlights what leading banks are doing to meet those challenges using analytics. A key finding from the survey was that the two most critical branch transformation priorities are workforce optimization and technology deployment.

2015 Critical Pieces White PaperKiran Analytics’ survey of retail bankers was conducted between March and June of 2015. The re spondents from 37 banks were well represented with respect to branch network size, role, and job functions. About 60% of the survey participants were executives (C-level, EVP) or senior (SVP) managers. Respondents had various job functions involved in branch transformation such as strategy, distribution, customer experience, sales, finance, HR, product development, marketing, and analytics. Click here to view the executive summary and read the white paper.

“Leading banks are far beyond the point of debating whether branches are dead or alive. Branches remain their key delivery channel for customers. So, those banking executives are focused on aligning their branch workforce with customers’ use of the channel,” said Jim DeLapa, CEO of Kiran Analytics.

Seventy percent of the Kiran survey respondents said reducing tellers, retraining them for universal banker roles, and hiring new universal bankers were their top strategies to align the workforce with distribution strategy.  DeLapa added, “Universal bankers, staff capable of handling customer service and sales interactions as well as performing traditional teller transactions, is a popular staffing model. It provides the branch managers with the flexibility to have the right person in the right place.”

As for workforce challenges, 68% of the surveyed banking executives pointed to turnover as a top challenge. Other two key workforce challenges were quality of hires and under-staffing. The top three workforce challenges are closely related in retail banking. Hiring the wrong people or lack of talent availability leads to high employee turnover. Rampant turnover makes it very hard for recruiters and branch managers to keep the branches properly staffed. Under-staffing leads to longer than reasonable customer wait times, lost sales opportunities, and employee turnover.

Kiran Analytics’ report showed that only half of the surveyed banks utilize analytics for workforce decisions. Mr. DeLapa said, “Analytics can provide valuable insights in applications such as talent acquisition and workforce optimization. Yet, technology adoption of analytics for workforce has been slow in retail banking. Leaders are using predictive and prescriptive analytics to improve quality of hires, reduce employee turnover, and reduce understaffing. The impacts are improved customer experience, increased sales effectiveness, and increased operational efficiency.”

About Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 10,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Our customers have saved tens of millions of dollars annually by transforming their recruiting, resource capacity planning, and branch staff optimization processes.