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Kiran Analytics Releases Third Annual Branch Workforce Optimization Research Findings

Kiran Analytics Releases Third Annual Branch Workforce Optimization Research Findings

Aligning selling capacity to market opportunity is top workforce optimization priority

October 11, 2017, San Diego, CA – Kiran Analytics – a leader in intelligent branch transformation – announced today the release of its third annual Workforce Strategies survey findings. The report covers top branch transformation priorities, strategies for optimizing the workforce, and the applications of advanced analytics for workforce management. The survey reveals the top priority for optimizing the branch workforce is alignment of selling capacity to market opportunity.

Kiran Analytics surveyed executives from 40 retail banks representing more than 37,000 branches in North America. The research findings provide insights about workforce strategies such as universal banker deployment, reducing over-staffing, and talent acquisition/retention. The survey results also reveal that applications of advanced analytics for workforce optimization are more prevalent in large retail banks than smaller banks.

Jim DeLapa, CEO of Kiran Analytics said, “There are clear signs that the strategic focus is shifting from cost cutting to balanced growth and lean execution.” He added, “The channel focus is shifting from closing branches to aligning branch and ATM strategies with market opportunity. And, the staffing focus is shifting from reducing staffing levels in branches to putting the right skill sets in front of customers. Given the dynamics of consumer behaviors and digital transformation, data and advanced analytics are more critical for successful transformation than ever.”Kiran Analytics Workforce Optimization Survey results

Key findings from the survey include:

  • Seventy percent of the surveyed bankers ranked aligning selling capacity to market opportunity as their top workforce optimization priority.
  • Universal banker implementations are on the rise. This year, 63 percent of the respondents said they have implemented universal bankers. Last year, 51 percent had implemented them.
  • One third of the respondents indicated that their banks are using advanced analytics for workforce optimization.
  • Fifty-nine percent of the bankers rated their bank’s commitment to advanced analytics for workforce as high to very high.

DeLapa added, “In the past, branch staffing models were driven by teller transaction data as a proxy for everything happening the branch. That’s history. Today’s best-in-class workforce models look at every customer touchpoint in the branch including both human and technology touchpoints. By modeling the customer’s use of the full branch, we are helping top retail banks to properly and efficiently align selling capacity with market opportunity. A modern, integrated workforce optimization solution must offer accurate modeling of work content, optimal position mix planning and open hours analysis. The labor model must have inputs from finance and final half-hourly FTE allocation needs to be pushed to the branch scheduler. The scheduling solution must make it easy for branch managers to closely match the model-target FTE with actual FTE. Market and regional branch leaders can monitor their branches’ effective alignment of colleagues to customers through adherence reports.”

Those interested in learning more about this research can download the findings report at https://kiran.com/annual-survey-results/.

About Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 20,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI), Consumer Bankers Association (CBA), and British Bankers Association (BBA). Kiran Analytics Inc. headquarters is based in San Diego, California and Kiran Analytics Ltd. is based in London.

Kiran Analytics software applications are hosted in a private cloud utilizing Kiran’s integrated SaaS platform and infrastructure services. Together, the infrastructure, hosting platform, and applications are called the CloudCords Suite.

 

Analytics Consultant

Analytics Consultant

Summary

As a member of Kiran’s analytics team, the Analytics Consultant participates in solution delivery and customer acquisition projects solving real-world predictive modeling, forecasting, resource planning and other data analytics problems. Works closely with Kiran’s clients in all phases of the solution delivery from process audit and benchmarking to modeling, implementation, validation and on-going support.

Responsibilities

  • Support client engagements and analytics projects end-to-end
  • Perform data management and analysis on client data
  • Perform data clean-up; identify data discrepancies; generate basic descriptive statistics
  • Query and analyze data using SQL queries; generate charts showing trends, correlations
  • Perform statistical analysis and devise modeling approaches utilizing techniques like regression analysis, simulation modeling, time-series forecasting, queuing/stochastic models, linear/non-linear programming, heuristics/algorithm development, etc.
  • Develop reports (Word and PowerPoint) to document analysis and results
  • Offer creative ideas in design meetings to solve industry or client specific problems
  • Travel (up to 15% of time) to client offices for data collection, meetings and executive presentations

Job Requirements

Education

  • B.S. in industrial engineering, business, statistics, or closely related discipline is required. Masters degree is preferred.
  • Coursework or work experience with statistical analysis is required.

Required Qualifications

  • Knowledge of basic statistics (confidence intervals, significance testing, etc.) is required
  • Proficiency in Microsoft Excel, Word, PowerPoint is required
  • Proficiency in Microsoft SQL Server is required
  • Presentation skills—the candidate must have strong written and verbal communication skills
  • Be driven and a self-starter with the ability to run with a project with little guidance

Desired Qualifications

  • Knowledge of conducting statistical analyses in R or JMP is preferred
  • Demonstrated ability to handle and analyze large datasets (50GB+) is preferred
  • Prior experience in the banking industry is preferred

About Kiran Analytics

Kiran Analytics offers a fun, challenging, start-up environment with amazing opportunity for growth, experienced mentoring from longtime industry experts, and rapid career development. Employees at Kiran Analytics enjoy snacks, drinks, catered lunches, and regular company group events.

To Apply: email your resume to careers@kiran.com

Kiran Analytics Appoints Banking Industry Veteran Jerome Byers to Advisory Board

Kiran Analytics Appoints Banking Industry Veteran Jerome Byers to Advisory Board

Byers to provide strategic advice as the firm accelerates growth in the retail banking industry

June 14, 2017, San Diego, California – Kiran Analytics, a leader in intelligent branch transformation has appointed Jerome Byers, as a member of its Retail Banking Advisory Board. Mr. Byers will provide advice and guidance on how Kiran Analytics can better address the needs of its customers in the retail banking industry.

Jim DeLapa, CEO of Kiran Analytics, Inc. said, “We are delighted to have Jerome Byers on our Advisory Board. He brings extensive leadership experience in retail banking. As we continue to grow, we’re constantly seeking to improve the value of our products and services for our customers. Jerome will provide valuable insights from a retail banking leader’s perspective as we continue to extend and enhance the products and services we bring to the industry.”

Jerome Byers has over two decades of experience in the industry having served in executive management roles for Citibank and Wells Fargo.

Mr. Byers commented about Kiran’s products and services, “I am very excited to join Kiran Analytics as an advisor during this time of rapid change. Banking leaders are looking for ways to improve the performance of their business. Predictive analytics driven solutions like Kiran’s are absolutely necessary to help retail banking executives make better decisions faster.”

Mr. Byers added, “Every bank has a unique branch transformation strategy, unique business and IT requirements, and a unique culture. Kiran Analytics understands the unique requirements of world’s top retail banks and customizes its solutions to address their needs. Every bank needs a trusted partner like Kiran Analytics in their branch transformation journey.”

Kiran Analytics software applications are hosted in a private cloud utilizing Kiran’s integrated SaaS platform and infrastructure services. Together, the infrastructure, hosting platform, and applications are called the CloudCords Suite.

About Jerome Byers

Jerome Byers is a Managing Partner for Coronado Bay Capital. Byers is a career banking executive with over two decades of general banking experience. The former President for Citibank’s 500 branch West Region as well as the former U.S. Head of Small Business and Merchant Services.

Prior to joining Citi, Jerome was the Regional President of Wells Fargo, Atlanta overseeing 200 banking locations and 5,000 team members. During his time with Wells, he held numerous positions in the commercial and consumer bank including leading retail banking in Virginia, MD, District of Columbia, Georgia and North Florida.

Active in the community, Byers has held several significant board positions including Chairman of the Board for Teach for America, board member for Georgia Public Broadcasting and member of the Carter Center Board of Councilors. He has been featured in numerous magazines and articles as well as provided commentary for Fox News and Bloomberg. Byers received his bachelor’s degree in Communications and Marketing from Jacksonville University.

About Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 20,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI), Consumer Bankers Association (CBA), and British Bankers Association (BBA). Kiran Analytics Inc. headquarters is based in San Diego, California and Kiran Analytics Ltd. is based in London.

CloudCords is a registered trademark of Kiran Analytics, Inc.

Kiran Analytics Executive to Share Banking Transformation Insights at Retail Banking  Conference & Awards: London 2017

Kiran Analytics Executive to Share Banking Transformation Insights at Retail Banking Conference & Awards: London 2017

Randy Ross to discuss the role of analytics for optimizing distribution, technology, and workforce for better customer experience 

San Diego, CA, April 17, 2017 – Kiran Analytics – a leader in intelligent branch transformation – announced today that Randy Ross, the firm’s Executive Vice President, will share his banking transformation insights during an expert panel with UK retail banking executives at the Retail Banking 2017 conference in London.

The Retail Banker International 2017 conference, the premier event of the industry, brings together retail bankers, new market entrants, financial professionals and industry disruptors in an active discussion of the key issues facing the industry. The expert panel discussion on “Planning the Next Steps and Looking Towards the Future of Retail Banking” will cover topics such as key market trends, impact of regulation, branch transformation strategies, and what the UK can learn from other markets.

“I’m looking forward to discussing banking trends based on our experience in the UK and other markets, branch transformation strategy trade-offs, improving the quality of customer interactions, and the role of predictive workforce analytics”, said Randy Ross, EVP of Kiran Analytics.

Ross added “Research shows customers are more engaged when their banking relationship matches their preferences. And, most customers prefer multi-channel experiences and a mix along the continuum of self-service and personal service. The tough challenge is figuring out how your bank can deepen customer relationships and achieve growth and operational efficiency using an optimal mix of distribution channels, technology, and human resources. Data and advanced analytics can play a significant role for aligning retail distribution, technology, and workforce with market opportunities.”

In “Planning the Next Steps”, Ross will share insights about the use of advanced analytics for assessing and monitoring the effectiveness of banking transformation strategies, evaluating technology utilization, and performance improvement.

About Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 15,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI), Consumer Bankers Association (CBA), and British Bankers Association (BBA). Kiran Analytics Inc. headquarters is based in San Diego, California and Kiran Analytics Ltd. is based in London.

Kiran Analytics to Share Branch Transformation Insights at Retail Banking Conferences

Kiran Analytics to Share Branch Transformation Insights at Retail Banking Conferences

Key topics include workforce optimization and branch consolidation driven by analytics

February 23, 2017 – San Diego, CA – Kiran Analytics, a leader in intelligent branch transformation, announced today that it will share its branch transformation insights at two upcoming industry events — Retail Banking 2017 and CBA Live 2017.

Retail Banking Conference, American Banker’s premier event, will be held on March 22-24 in Miami, FL.

CBA Live 2017, the premier event of the Consumer Bankers Association, will be held on April 4 in Dallas, TX.Randy Ross Photo

Retail Banking 2017 Presentation on March 23rd: FOUR ESSENTIAL INGREDIENTS FOR SUCCESS WITH BRANCH TRANSFORMATION

Speakers:
Randy Ross, Executive Vice President, Kiran Analytics
David Cash, Director of Channel Strategy, Fifth Third Bank
Dave Martin, President, Bankmechanics

Percent of multi-channel banking consumers continues to grow due to increasing adoption of digital banking. Yet, face-to-face customer interactions in branches still provide the best opportunities to deepen customer relationships and build trust. No wonder branch transformation remains a top strategic priority for banking executives. Prudent technology and facility investments, front and back-office process improvements, workforce optimization, and effective leadership are essential ingredients for branch transformation.

CBA Live 2017 Presentation on April 4th: A LOOK INSIDE BRANCH CONSOLIDATION

Speakers:
Randy Ross, Executive Vice President, Kiran Analytics
Yvonne Blumenthal, Vice President, CRA Program Management, U.S Bank
Doug Craycraft, Executive Director, Community Reinvestment and Community Partnerships – CRA Program Management, JPMorgan Chase

As branches consolidate, banks want to stay connected to the community. What are they doing to demonstrate continued service to communities? How are industry changes impacting the physical presence of branches? Experts will discuss risk mitigation and what banks should be doing when closing or consolidating branches.

About Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 15,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI), Consumer Bankers Association (CBA), and British Bankers Association (BBA). Kiran Analytics Inc. headquarters is based in San Diego, California and Kiran Analytics Ltd. is based in London.