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Kiran Analytics and Retail Banking Executives to Share Actionable Branch Transformation Insights

Kiran Analytics and Retail Banking Executives to Share Actionable Branch Transformation Insights

San Diego, CA, October 24, 2018 – Kiran Analytics, a Verint Company – a leader in accelerating branch transformation with advanced analytics – announced today that its executives, along with retail banking experts, will share actionable transformation insights at two upcoming industry events.

Branch Transformation 2018 Presentation: Using Data Analysis to Fuel Branches

Date and Time: November 27, 2018, 2 pm GMT
Location: Royal Lancaster Hotel, London

Speakers:
• Paul Speight, Director of Service and Resource Optimisation, Lloyds Banking Group (UK)
• Carl Christon, Director of Client Management, Kiran Analytics – a Verint Company

As branches transform to meet customers’ changing needs and expectations, we need to create an increasingly efficient, effective and dynamic workforce. As the UK’s largest banking group, Lloyds Banking Group is meeting this challenge by significantly growing its resource planning capability, leveraging technology, insights, and analytics to optimise the distribution of its human resources.

Future Branches 2018 Presentation: Advanced Analytics for Improving Customer Experience and Workforce Engagement in Your Branches

Date and Time: December 3, 2018, 3:15 pm CST
Location: Hilton Austin, Texas

Speakers:
• Stephen K. Griffin, SVP Retail Distribution Strategy/Sales and Staffing Analytics, Regions Bank
• Ben Hopper, Vice President, Retail Strategy & Transformation, First Horizon
• Randy Ross, Executive Vice President, Kiran Analytics – a Verint Company

One of the top challenges of banking transformation leaders is: How can we improve customer satisfaction with optimized resources and business processes in our branches? Data and Advanced analytics is one of the most important new technologies for addressing this challenge. Since an engaged and productive workforce drives customer satisfaction, applying advanced analytics to optimize your branch staffing can pay significant dividends.

Contact us to learn more about these presentations.

Kiran Analytics Launches Major Software Upgrade to Drive Workforce Engagement and Efficiency for Retail Banks

Kiran Analytics Launches Major Software Upgrade to Drive Workforce Engagement and Efficiency for Retail Banks

Major new release features facilitate collaboration, calendar consolidation, and compliance.

Kiran Analytics – a leader in accelerating banking transformation through the application of advanced analytics – announced today that it launched CloudCords Forecaster and Scheduler 4.0, a major software upgrade of its innovative workforce optimization suite specifically designed for financial institutions.

While digital transformation initiatives accelerate, banking leaders continue to focus on delivering outstanding in-branch experiences for their customers. Why? Because an engaged and productive branch workforce drives customer satisfaction and loyalty.

Deployed in over 25,000 bank branches in the US, Canada, and the UK, CloudCords applications enable managers to put the right bankers in front of customers at the right time and place. Utilizing Kiran’s advanced analytics and predictive models, the CloudCords suite helps optimize staffing levels to achieve targeted customer service, revenue, and efficiency goals.

Jim DeLapa, CEO of Kiran Analytics said, “We are proud to announce this major new release to help financial institutions streamline their branch workforce management processes.” He added, “Facilitating collaboration was our top design criterion for this release. The new Scheduler application enables managers and associates to stay connected around their work schedules. The calendar consolidation API enables work schedules to stay in synch with customer appointments, internal meetings, and other events. These features improve workforce engagement and efficiency which are critical for improving customer satisfaction and growth.”

Key features include the following:

  • Collaboration – Using their mobile devices, associates can check their work schedules, set unavailability preferences, swap shifts or offer shifts. CloudCords Scheduler 4.0 ensures proper shift coverage, prevents double booking, and avoids unplanned overtime costs. Scheduling managers can view requests, approve or decline them, and facilitate collaboration. These new collaboration features drive employee engagement and productivity.
  • Calendar consolidation and integration – New API and integration functions help streamline workforce management processes with a consolidated staff calendar. CloudCords Scheduler 4.0 supports integrations with other enterprise systems such as appointment booking software, Microsoft Outlook, and HR management systems.
  • Compliance – To ensure compliance with fair labor standards and overtime regulations, CloudCords Scheduler 4.0 identifies potential schedule violations, alerts branch managers, and provides workflows to correct the issues before publishing a schedule.
  • Forecasting scenarios – With CloudCords Forecaster 4.0, what-if scenarios can be created to understand the FTE impact of strategic changes and technology deployments. Updates to attributes such time standards, open hours, non-customer-facing activities can be made and saved as scenarios. These scenarios can be used to compare forecasts to understand the impact to FTE requirements.

Kiran’s new release of CloudCords Forecaster and Scheduler 4.0 are offered as a Software-as-a-Service (SaaS) for retail banks so the benefits of this major update are immediately available to all clients and end users.

About Kiran Analytics

Kiran Analytics is a leader in accelerating banking transformation through the application of advanced analytics. Kiran’s best-in-class workforce optimization and talent acquisition software products and process improvement advisory services help financial institutions improve customer experience, operational efficiency, and business performance.

Kiran Analytics’ software applications are hosted in a private cloud utilizing Kiran’s integrated SaaS platform and infrastructure services. Together, the infrastructure, hosting platform, and applications are called the CloudCords Suite.

Kiran Analytics is a member of Bank Administration Institute (BAI) and Consumer Bankers Association (CBA). Kiran Analytics’ headquarters is in San Diego, California and Kiran Analytics Ltd. is based in London.

Kiran Analytics Ranked Among Top 10 Technology Solution Providers in Annual San Diego Business Journal Survey

Kiran Analytics Ranked Among Top 10 Technology Solution Providers in Annual San Diego Business Journal Survey

Growth in advanced analytics solutions for retail banking elevates the company’s ranking

San Diego, CA, May 1, 2018— Kiran Analytics – a leader in driving retail banking transformation through predictive analytics – announced today that it was recently ranked among the top ten in San Diego Business Journal’s list of Top Technology Solution Providers of 2017.

Organizations were ranked by the number of local employees as of January 1, 2018. Kiran Analytics was ranked No. 10, with a 31 percent increase from the previous year.

Jim DeLapa, CEO of Kiran Analytics said, “We are a growing software company focused on pushing the boundaries of predictive analytics, workforce optimization, and talent acquisition with cloud-based applications for the retail banking industry.” He added, “Our forward momentum is fueled by our strong customer focus and innovative culture.  Our ability to deliver measurable improvements to our clients’ business performance leads to high customer satisfaction.”

 

Leaders in retail banking are transforming themselves into data driven organizations. They are continuously improving their ability to derive value from data and advanced analytics. Distribution and workforce optimization are two critical areas where Kiran’s innovative analytics solutions and enterprise software products are helping improve customer experience, operational efficiency, and profitability. Indicative of its continued growth in retail banking, 9 out of the top 12 US retail banks partner with Kiran Analytics.

To meet the growing needs of its clients, Kiran’s team continues to expand its workforce with expertise in data science, advanced analytics, enterprise software development, process and technology improvement, and change management.

De Lapa added, “Our engaged workforce is the key to being a true partner and delighting our clients. I’m proud of the collaborative, customer-focused culture we created at Kiran Analytics. We strive to provide a unique opportunity where exceptional people from diverse backgrounds are supported and inspired to create innovative solutions.”

About Kiran Analytics

Kiran Analytics drives retail banking transformation through the application of predictive analytics. Kiran’s solutions have been deployed in over 25,000 branches helping to optimize business processes, model staffing levels to meet budget and service goals, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks improve revenues and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI) and Consumer Bankers Association (CBA). Kiran Analytics’ headquarters is in San Diego, California and Kiran Analytics Ltd. is based in London.

Kiran Analytics software applications are hosted in a private cloud utilizing Kiran’s integrated SaaS platform and infrastructure services. Together, the infrastructure, hosting platform, and applications are called the CloudCords Suite.

Kiran Analytics Announces Continued Growth and New Milestones

Kiran Analytics Announces Continued Growth and New Milestones

Increased adoption of workforce optimization software and analytics advisory services drive expansion

San Diego, CA, January 12, 2018— Kiran Analytics – a leader in intelligent branch transformation – announced today that it has reached major milestones in 2017. As Kiran celebrates its expansion with innovative software products and consulting services, the continued momentum speaks to the significant value retail banks are realizing from its workforce and distribution optimization solutions driven by predictive analytics.
9 out of 12 top US banks choose Kiran Analytics

As part of this growth, Kiran Analytics has achieved several major milestones, including:

1.  Nine out of the top 12 US retail banks partner with Kiran Analytics.

2.  Best-in-class workforce optimization software products and services deployed in over 25,000 branches in the US, UK, and Canada.

3.  Kiran Analytics’ talented team of professionals and engineers grew by 26 percent.

Jim DeLapa, CEO of Kiran Analytics said, “We are thrilled to be the trusted partner of retail banks and credit unions in their intelligent branch transformation journeys”. He added, “In today’s competitive environment, financial institutions are looking for a branch transformation partner who can help them execute their strategies and stay ahead of the curve. We understand that every bank’s transformation journey is unique. Our deep expertise in retail banking, passion for analytics-driven decision making, and ability to quickly deliver customized solutions, enables us to serve the unique needs of client banks and to be a true partner.”

Indicative of Kiran’s commitment to client’s success and continued expansion in retail banking, three former retail banking executives have joined the ranks of the Kiran Analytics’ leadership team:

Ron Munos, Vice President of Business Development: With over 25 years in retail banking, Ron brings to Kiran Analytics a proven track record in selling technology solutions designed to drive process improvement and deliver bottom-line financial performance.

Pete Daugherty, Director of Client Services: Pete brings over 20 years of retail banking executive leadership and experience in strategy, branch network and contact center performance improvement, risk management, and regional operations management.

Bob Borgstrom, Director of Client Services: Bob has spent 28 years in retail banking. He brings executive strategy and leadership skills to Kiran via previous roles leading branch banking divisions, regional operations management and sales and service delivery teams.

About Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 25,000 branches helping to optimize business processes, model staffing levels to meet budget and service goals, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI), Consumer Bankers Association (CBA), and British Bankers Association (BBA). Kiran Analytics’ headquarters is in San Diego, California and Kiran Analytics Ltd. is based in London.

Kiran Analytics software applications are hosted in a private cloud utilizing Kiran’s integrated SaaS platform and infrastructure services. Together, the infrastructure, hosting platform, and applications are called the CloudCords Suite.

 

Kiran Analytics Releases Third Annual Branch Workforce Optimization Research Findings

Kiran Analytics Releases Third Annual Branch Workforce Optimization Research Findings

Aligning selling capacity to market opportunity is top workforce optimization priority

October 11, 2017, San Diego, CA – Kiran Analytics – a leader in intelligent branch transformation – announced today the release of its third annual Workforce Strategies survey findings. The report covers top branch transformation priorities, strategies for optimizing the workforce, and the applications of advanced analytics for workforce management. The survey reveals the top priority for optimizing the branch workforce is alignment of selling capacity to market opportunity.

Kiran Analytics surveyed executives from 40 retail banks representing more than 37,000 branches in North America. The research findings provide insights about workforce strategies such as universal banker deployment, reducing over-staffing, and talent acquisition/retention. The survey results also reveal that applications of advanced analytics for workforce optimization are more prevalent in large retail banks than smaller banks.

Jim DeLapa, CEO of Kiran Analytics said, “There are clear signs that the strategic focus is shifting from cost cutting to balanced growth and lean execution.” He added, “The channel focus is shifting from closing branches to aligning branch and ATM strategies with market opportunity. And, the staffing focus is shifting from reducing staffing levels in branches to putting the right skill sets in front of customers. Given the dynamics of consumer behaviors and digital transformation, data and advanced analytics are more critical for successful transformation than ever.”Kiran Analytics Workforce Optimization Survey results

Key findings from the survey include:

  • Seventy percent of the surveyed bankers ranked aligning selling capacity to market opportunity as their top workforce optimization priority.
  • Universal banker implementations are on the rise. This year, 63 percent of the respondents said they have implemented universal bankers. Last year, 51 percent had implemented them.
  • One third of the respondents indicated that their banks are using advanced analytics for workforce optimization.
  • Fifty-nine percent of the bankers rated their bank’s commitment to advanced analytics for workforce as high to very high.

DeLapa added, “In the past, branch staffing models were driven by teller transaction data as a proxy for everything happening the branch. That’s history. Today’s best-in-class workforce models look at every customer touchpoint in the branch including both human and technology touchpoints. By modeling the customer’s use of the full branch, we are helping top retail banks to properly and efficiently align selling capacity with market opportunity. A modern, integrated workforce optimization solution must offer accurate modeling of work content, optimal position mix planning and open hours analysis. The labor model must have inputs from finance and final half-hourly FTE allocation needs to be pushed to the branch scheduler. The scheduling solution must make it easy for branch managers to closely match the model-target FTE with actual FTE. Market and regional branch leaders can monitor their branches’ effective alignment of colleagues to customers through adherence reports.”

Those interested in learning more about this research can download the findings report at https://kiran.com/annual-survey-results/.

About Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 20,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI), Consumer Bankers Association (CBA), and British Bankers Association (BBA). Kiran Analytics Inc. headquarters is based in San Diego, California and Kiran Analytics Ltd. is based in London.

Kiran Analytics software applications are hosted in a private cloud utilizing Kiran’s integrated SaaS platform and infrastructure services. Together, the infrastructure, hosting platform, and applications are called the CloudCords Suite.

 

Kiran Analytics Appoints Banking Industry Veteran Jerome Byers to Advisory Board

Kiran Analytics Appoints Banking Industry Veteran Jerome Byers to Advisory Board

Byers to provide strategic advice as the firm accelerates growth in the retail banking industry

June 14, 2017, San Diego, California – Kiran Analytics, a leader in intelligent branch transformation has appointed Jerome Byers, as a member of its Retail Banking Advisory Board. Mr. Byers will provide advice and guidance on how Kiran Analytics can better address the needs of its customers in the retail banking industry.

Jim DeLapa, CEO of Kiran Analytics, Inc. said, “We are delighted to have Jerome Byers on our Advisory Board. He brings extensive leadership experience in retail banking. As we continue to grow, we’re constantly seeking to improve the value of our products and services for our customers. Jerome will provide valuable insights from a retail banking leader’s perspective as we continue to extend and enhance the products and services we bring to the industry.”

Jerome Byers has over two decades of experience in the industry having served in executive management roles for Citibank and Wells Fargo.

Mr. Byers commented about Kiran’s products and services, “I am very excited to join Kiran Analytics as an advisor during this time of rapid change. Banking leaders are looking for ways to improve the performance of their business. Predictive analytics driven solutions like Kiran’s are absolutely necessary to help retail banking executives make better decisions faster.”

Mr. Byers added, “Every bank has a unique branch transformation strategy, unique business and IT requirements, and a unique culture. Kiran Analytics understands the unique requirements of world’s top retail banks and customizes its solutions to address their needs. Every bank needs a trusted partner like Kiran Analytics in their branch transformation journey.”

Kiran Analytics software applications are hosted in a private cloud utilizing Kiran’s integrated SaaS platform and infrastructure services. Together, the infrastructure, hosting platform, and applications are called the CloudCords Suite.

About Jerome Byers

Jerome Byers is a Managing Partner for Coronado Bay Capital. Byers is a career banking executive with over two decades of general banking experience. The former President for Citibank’s 500 branch West Region as well as the former U.S. Head of Small Business and Merchant Services.

Prior to joining Citi, Jerome was the Regional President of Wells Fargo, Atlanta overseeing 200 banking locations and 5,000 team members. During his time with Wells, he held numerous positions in the commercial and consumer bank including leading retail banking in Virginia, MD, District of Columbia, Georgia and North Florida.

Active in the community, Byers has held several significant board positions including Chairman of the Board for Teach for America, board member for Georgia Public Broadcasting and member of the Carter Center Board of Councilors. He has been featured in numerous magazines and articles as well as provided commentary for Fox News and Bloomberg. Byers received his bachelor’s degree in Communications and Marketing from Jacksonville University.

About Kiran Analytics

Kiran Analytics drives intelligent branch transformation for retail banks through the application of predictive analytics. Kiran’s solutions have been deployed in over 20,000 branches helping to forecast optimal branch staff levels accurately, hire better people faster, and to plan and schedule resources efficiently. As a result, retail banks increase sales and customer service while reducing operational costs. Kiran Analytics is a member of Bank Administration Institute (BAI), Consumer Bankers Association (CBA), and British Bankers Association (BBA). Kiran Analytics Inc. headquarters is based in San Diego, California and Kiran Analytics Ltd. is based in London.

CloudCords is a registered trademark of Kiran Analytics, Inc.