GDPR Cookie Management Act-On Beacon

Branch Field Study

How do you observe and analyze your customers’ branch interactions?

Do you know how your staff utilization compares with industry benchmarks?

Kiran analytics can help you.

Key Benefits

Analyze what is really happening in your branch network

Understand the value of each staff member in every customer interaction

Increase the fidelity of your forecasting and scheduling models

Customer and Workforce Analytics for Optimizing Branch Staffing

Kiran’s Branch Field Study provides a detailed view of how your branch staff are spending their time serving your customers and provides greater insights into customer arrivals and wait times, branch workflows, staff utilization, sales, service and non-customer facing activities.

The data, analyses, and findings from your branch field study are used in developing and validating your resource optimization and position mix models with the most up-to-date information about what’s really going on in your branch network.

Branch Observations and Analysis for Validating Transformation Initiatives

All banking executives know things are changing in their branches. What they really want to know is how things are changing on the ground over time, and if their transformation initiatives are working. Take branch automation, universal banker, or channel migration. Tracking progress with such transformation initiatives and making adjustments along the way requires data and statistical analytics.

Insights derived from Kiran’s Branch Field Studies help ensure that your banking transformation initiatives are delivering the target customer service levels, growth, and operational efficiency.

Branch Observations and Analysis for Validating Transformation Initiatives

All banking executives know things are changing in their branches. What they really want to know is how things are changing on the ground over time, and if their transformation initiatives are working. Take branch automation, universal banker, or channel migration. Tracking progress with such transformation initiatives and making adjustments along the way requires data and statistical analytics.

Insights derived from Kiran’s Branch Field Studies help ensure that your banking transformation initiatives are delivering the target customer service levels, growth, and operational efficiency.

Learn how Kiran Analytics can help you.

Your financial institution’s needs and priorities are unique. Let’s discuss how our solution can meet your requirements.