Digital Field Studies (DFS)

Assess Branch Activities to Improve Workforce Productivity

The Digital Transformation of Field Studies

For more than 20 years, Kiran Analytics has been conducting operational assessments or “field studies” to help our retail banking clients analyze how customers are being served in the branch.

Just as banks are accelerating their digital transformation due to COVID, we are too! Kiran will now be utilizing our proprietary Desktop Process Analytics software to perform “digital observations” without having observers in the branch. The data and insights available through our Digital Field Studies will provide unprecedented visibility into branch activities.

Gain Visibility Into Branch Performance

Many financial institutions have little or no visibility into how their branch staff are spending their time in service and sales activities. This lack of visibility can make it difficult to identify process and staffing issues — and opportunities — that can contribute to the overall branch workforce productivity.

A wealth of operational insights resides on your employees’ desktops. Ability to capture and analyze the data about how tens of business-critical applications like core banking, CRM, customer onboarding, and others are used can help you improve employee productivity, optimize processes, and ensure compliance.

Analyze How Business Applications Are Utilized

A wealth of operational insights resides on your employees’ desktops. Ability to capture and analyze the data about how tens of business-critical applications like core banking, CRM, customer onboarding, and others are used can help you improve employee productivity, optimize processes, and ensure compliance.

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Identify Process Improvement Opportunities. Improve Workforce Productivity.

Digital Field Studies utilize Verint’s Desktop and Process Analytics (DPA) to gain operational insights about how their branch staff are spending their time.  As a result, you can quickly identify opportunities for process and staff productivity improvement.

Learn how Kiran Analytics can help you.

Your financial institution’s needs and priorities are unique. Let’s discuss how our solution can meet your requirements.


Kiran Analytics