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Open Hours Optimization

Where and how do you extend open hours to maximize market opportunity?

Where and how do you reduce them without impacting customer convenience?

Kiran Analytics can help you.

Key Benefits

Enables consideration of all the relevant factors impacting branch activities and FTE levels
Provides a consistent decision framework to adjust open hours and staffing for each branch in the network
Optimizes branch open hours to align sales and service capacity with market opportunity

The Impact of Open Hours on Customers and Revenue

Traditional approaches to setting or adjusting open hours are simplistic, subjective, and static. They typically use factors such as teller transactions and branch formats. They lack rigorous analysis of impacts such as customer demographics, proximity of your own nearby branches and ATMs as well as competitor’s branches.

If the branch hours are not optimized, loyal consumers and small business customers may be inconvenienced. Sales opportunities may be lost. The impact of closures and consolidations may be amplified. Alternatively, the bank may incur unnecessary operating expenses if branches are open during non-productive hours.

Optimize Service, Opportunity, and Cost

Kiran’s advanced analytics solution utilizes a comprehensive and customizable branch clustering methodology to determine branch open hours that are aligned with the market opportunities to optimize customer service, revenue, and operating expense.

As a result, your bank can extend open hours to maximize growth opportunity or reduce open hours to minimize costs where and when it is optimal.

Optimize Service, Opportunity, and Cost

Kiran’s advanced analytics solution utilizes a comprehensive and customizable branch clustering methodology to determine branch open hours that are aligned with the market opportunities to optimize customer service, revenue, and operating expense.

As a result, your bank can extend open hours to maximize growth opportinity or reduce open hours to minimize costs where and when it is optimal.

Learn how Kiran Analytics can help you.

Your financial institution’s needs and priorities are unique. Let’s discuss how our solution can meet your requirements.