Associated Bank Customer Success Story

Situation

  • Associated Bank is a regional Midwest bank headquartered in Green Bay, Wisconsin.
  • The bank operates more than 220 branches in Wisconsin, Minnesota, and Illinois as of December 31, 2020.

Solution

  • CloudCords Forecaster
  • CloudCords Scheduler
  • Branch Field Study

Results

  • 90% adoption and schedule adherence leading to increased colleague engagement
  • 3% increase in customer satisfaction resulting in all-time high NPS in year 1 implementation
Untitled Document

Verint is committed to treat and protect your personal data in accordance with our Privacy Policy.


Kiran Analytics