First Horizon Customer Success Story
Situation
- First Horizon is the 4th largest regional bank in the Southeast US with $40 billion in assets.
- More than 300 branches — First Horizon branches in Tennessee operate as First Tennessee, and branches outside Tennessee operate as Capital Bank.
Solution
- CloudCords Forecaster and Scheduler
- Branch Field Study
Results
- Reduced branch staff overtime by 80 percent
- Reduced branch operating hours by 11 percent
- Improved customer experience in branches