First Horizon Customer Success Story

Situation

  • First Horizon is the 4th largest regional bank in the Southeast US with $40 billion in assets.
  • More than 300 branches — First Horizon branches in Tennessee operate as First Tennessee, and branches outside Tennessee operate as Capital Bank.

Solution

  • CloudCords Forecaster and Scheduler
  • Branch Field Study

Results

  • Reduced branch staff overtime by 80 percent
  • Reduced branch operating hours by 11 percent
  • Improved customer experience in branches
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