Lloyds Banking Group Customer Success Story

Situation

  • Lloyds Banking Group is the largest banking group in the UK with well-recognized brands including Lloyds Bank, Halifax, and Bank of Scotland. The group operates the UK’s largest branch network with around 1,700 branches.

Solution

  • CloudCords™ Forecaster and Scheduler
  • Branch Field Study

Results

  • Improved NPS by 7 percent.
  • Improved the cost to income ratio to 46 percent, best-in-class for UK banks.
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