Lloyds Banking Group Customer Success Story
Situation
- Lloyds Banking Group is the largest banking group in the UK with well-recognized brands including Lloyds Bank, Halifax, and Bank of Scotland. The group operates the UK’s largest branch network with around 1,700 branches.
Solution
- CloudCords™ Forecaster and Scheduler
- Branch Field Study
Results
- Improved NPS by 7 percent.
- Improved the cost to income ratio to 46 percent, best-in-class for UK banks.