Regions Customer Success Story
Situation
- Regions is one of the nation’s largest full-service providers of consumer & commercial banking, wealth management, and mortgage products & services.
- Regions operates more than 1,400 branches in the South, Midwest, and Texas.
Solution
- CloudCords Forecaster and Scheduler
- Branch Workforce Studies
- Position Planning
- Open Hours Optimization
Results
- Improved customer satisfaction and loyalty by 14%
- Improved branch employee retention by double digits