Regions Customer Success Story

Situation

  • Regions is one of the nation’s largest full-service providers of consumer & commercial banking, wealth management, and mortgage products & services.
  • Regions operates more than 1,400 branches in the South, Midwest, and Texas.

Solution

  • CloudCords Forecaster and Scheduler
  • Branch Workforce Studies
  • Position Planning
  • Open Hours Optimization

Results

  • Improved customer satisfaction and loyalty by 14%
  • Improved branch employee retention by double digits
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