Forecaster Success Story
One of the largest US retail banks needed to optimize its platform staffing capacity. Watch the 90-second video and see how CloudCords Forecaster helped.
Key Challenges
- Lack of platform transaction data and inappropriate granularity level of data
- Seasonality and trending not being taken into account
- Uncertainty of transaction volumes in the face of channel migration and new product introductions
- Inaccurate approach to modeling highly variable platform transaction times and no model in place to generate resource forecasts
- Changing workforce composition and branch network