White Paper: Optimizing Staffing and Channel Investments Using Branch Analytics
Observation and analytics. The two seem unrelated – soft and hard, qualitative and quantitative, for accelerating branch transformation. But in retail banking, especially in the branch channel, one makes the other even more powerful.
Key questions covered:
- How can branch analytics help you align your staff capacity with market opportunity?
- Too long a wait time means poor customers experience. Too short a wait time means overstaffing. How can analytics help you optimize customer wait time?
- Are the new technologies that you’ve invested in creating the anticipated efficiencies?
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