Critical Pieces of the Branch Transformation Puzzle

Kiran Analytics conducted a survey of executives from 37 retail banks to gain insights about branch transformation. Key findings indicate that workforce optimization is one of the top priorities.

Key Takeaways

The results were summarized in a white paper and contains the following:

  • Customer: Improving Customer Experience and Satisfaction
  • Distribution: Increasing Distribution Efficiency
  • Performance: Maximizing Sales Effectiveness
  • Workforce: Optimizing the Branch Workforce
  • Analytics: Making Better Workforce Decisions
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