Critical Pieces of the Branch Transformation Puzzle
Kiran Analytics conducted a survey of executives from 37 retail banks to gain insights about branch transformation. Key findings indicate that workforce optimization is one of the top priorities.
The results were summarized in a white paper and contains the following:
- Customer: Improving Customer Experience and Satisfaction
- Distribution: Increasing Distribution Efficiency
- Performance: Maximizing Sales Effectiveness
- Workforce: Optimizing the Branch Workforce
- Analytics: Making Better Workforce Decisions
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