White Paper: Selecting The Right Branch
Workforce Management Solution
In an increasingly digital world, one of the top challenges of banking leaders is how to improve customer satisfaction and loyalty with a productive and engaged workforce in their branches.
Workforce Management for branch banking is entirely different from solutions for other markets such as retail sectors or contact centers.
Branch Workforce Management (WFM) requires a modern Software-as-a-Service (SaaS) solution with robust demand forecasting and resource-forecasting models, an easy-to-use, mobile-friendly labor scheduling application, and a seamless integration between the components.
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