Celent Report: Solutions for Optimizing In-Person CX

Often, CX is viewed through a digital lens. Doing so may be appropriate for transactions which are rapidly migrating to digital. But customer engagement remains solidly in-person. Optimizing those experiences should therefore be a high priority to drive customer acquisition, expansion, and retention.

Key topics include:

  • Engagement: The forgotten half of CX
  • Why in-person still drives customer engagement
  • A practical framework for optimizing in-person CX
  • Eight solutions every bank should

Read the white paper and learn how your bank can map available solutions to specific in-person CX objectives.

Please fill in the form to receive a copy of the white paper.

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