Celent Report: Solutions for Optimizing In-Person CX
Often, CX is viewed through a digital lens. Doing so may be appropriate for transactions which are rapidly migrating to digital. But customer engagement remains solidly in-person. Optimizing those experiences should therefore be a high priority to drive customer acquisition, expansion, and retention.
Key topics include:
- Engagement: The forgotten half of CX
- Why in-person still drives customer engagement
- A practical framework for optimizing in-person CX
- Eight solutions every bank should
Read the white paper and learn how your bank can map available solutions to specific in-person CX objectives.
Please fill in the form to receive a copy of the white paper.