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Webinar: Are You Optimizing In-Person Customer Experience for Growth and Efficiency?

February 20, 2019 – 2pm EST

Most consumers interact with their bank in multiple channels so it is important to provide high CX in all channels and touchpoints. Even as transactions continue their migration to digital, banking customers in the US continue to value in-person engagement. Consumers don’t visit branches as often, but when they do, their experience is critically important. Optimizing those experiences should therefore be a high priority.

Conference: Retail Banking 2019

March 26-28 | Austin, TX

This year’s Retail Banking program is all about Growth Stories featuring specific banks that have had exceptional growth whether in classic banking revenue sources like deposit, loan or fee growth; growth strategies such as wealth management, auto lending, small dollar loans, banking bitcoin; or those harder to measure areas of growth such as relationship expansion and brand loyalty.

Conference: CBA LIVE 2019

April 1-3 | Washington D.C.

Approaching its 10th year, CBA LIVE is the must-attend event for the retail banking industry. More than 1,500 senior bankers and industry leaders gather from across the country to experience this premier event. CBA LIVE offers top-notch programming tailored toward professionals motivated to learn new trends and share ideas with the most influential decision makers in the business.

Conference: VERINT engage 19

May 20-23 | Orlando, FL

Join us at our annual customer and partner conference dedicated to helping you get the full benefit of your Verint solutions. It’s three days of learning, networking and feeling inspired. Hear about big ideas and bold innovations. Fill in the blanks fast with knowledge, tips, and solutions for crafting your roadmap to customer and employee engagement success. Meet with Verint’s worldwide customer and partner community and get the chance to have your say on future product innovation and your experience working with Verint.

Conference: Future Branches East 2019

July 23-24 | Boston, MA

Future Branches is the only conference that explores how leading financial institutions are revamping retail banking technology, retooling front line associates, and creating the branch and retail banking experience of the future. Digital banking has pushed the branch to a fundamental inflection point. Financial institutions must rethink, reimagine, and retool branches if they are to succeed.

Conference: Kiran Analytics Summit 2019

September 12-13 | La Jolla, CA

Kiran Analytics Summit 2019 is the perfect opportunity for retail bankers to network with their peers, hear from other Kiran Analytics clients about their success stories, and participate in round table discussions to exchange ideas.

Conference: BAI Beacon 2019

October 8-10| Boston, MA

BAI Beacon is designed to take industry goals and challenges and break them down into actionable steps that are right for your organization, your team and you. Learn from and engage with thought leaders from both in and outside of the financial services world.

Conference: Future Branches 2019

November 18-20 | Austin, TX

Future Branches explores how leading financial institutions are revamping retail banking technology, retooling front line associates, and creating the branch and retail banking experience of the future.

Conference: Branch Tranformation 2019

November 19-20 | London, UK

Branch Transformation 2019 includes best‑practice case studies from leading banks, showcasing their response to the challenge of remaining relevant and profitable in a new business paradigm. Mass adoption of mobile and digital banking services is transforming the way customers interact with their bank. A high-quality speaker programme forms the core of the two-day event.