Avoid overstaffing to reduce expenses. Minimize understaffing to improve sales and service effectiveness.
CloudCords® Forecaster is specifically designed for retail banks to optimize their branch staffing levels.
Analyze and Predict Demand and Resource Capacity With Accurate Forecasting
Over-forecasting increases cost and under-forecasting impacts customer satisfaction and growth. Ignoring such factors such as channel migration and strategic initiatives results in misalignment of demand and FTE capacity. Accurate forecasting enables optimizing resources in order to improve customer satisfaction, growth, and efficiency.
Align Strategic Workforce Plans With Optimal Tactical Staffing Levels
The strategic forecasts provide financial planners with insights into their long-term staffing plans. Regional and market managers get visibility into the direction of FTE planning in their geographies. Branch managers receive half-hourly FTE forecasts for scheduling their staff to match the local demand.
Align Strategic Workforce Plans With Optimal Tactical Staffing Levels
The strategic forecasts provide financial planners with insights into their long-term staffing plans. Regional and market managers get visibility into the direction of FTE planning in their geographies. Branch managers receive half-hourly FTE forecasts for scheduling their staff to match the local demand.
Run What-if Scenarios For Fast Decision Making
Banking leaders are often interested in understanding the impact of various branch channel transformation initiatives like new technology rollouts, new product introductions, or workforce reductions on key performance metrics such as customer service, revenue, and operational expense. CloudCords Forecaster’s innovative what-if scenario analysis tools, import/export automation, and high performance forecasting engine minimize the time to setup and run what-if scenarios. The result is timely data-driven workforce management decisions.
