White Paper: Branch Transformation Rolls On

In 2019, Kiran Analytics in conjunction with BAI, conducted a survey of bankers from 125 banks about branch transformation. While their progress in their unique transformation journeys are different, bankers have a consensus on their top five or six priorities. The following are among the questions posed to banking executives for Kiran Analytics’ Fourth Annual Branch Survey.

Key questions covered:

  • What are your top branch transformation priorities?
  • What methods does your bank use to measure the customer experience and employee engagement?
  • What are your bank’s key workforce management challenges and how are you addressing them?
  • Where is your FI with its universal banker deployment?
  • How is your FI using analytics to improve workforce engagement and productivity?
  • What branch technologies do you expect to increase?
  • What are your top initiatives to optimize the branch network?
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